Frequently Asked Questions

Sydney Commercial Laundry is a B2B commercial laundry subscription service that provides scheduled pickup and delivery laundering for Sydney businesses. We handle your linen, towels, and uniforms — collecting them from your premises and returning them clean, fresh, and neatly packaged on schedule.

We currently service Greater Sydney including CBD, Inner East, Inner West, South Sydney, and North Shore suburbs. Covered areas include Sydney CBD, Surry Hills, Newtown, Leichhardt, Alexandria, Zetland, Pyrmont, Ultimo, Glebe, Chippendale, Redfern, Waterloo, Darlinghurst, Potts Point, Kings Cross, Paddington, Bondi Junction, North Sydney, Neutral Bay, Crows Nest, St Leonards, Chatswood, Mascot, Botany, and Rosebery. Contact us for current route availability in your area.

Standard turnaround is 24–48 hours depending on your plan. We pick up your linen, process it at our Sydney facility, and deliver it back on the next scheduled route day. Priority 24-hour turnaround is included on Essential, Growth, and Enterprise plans.

We handle towels, bath linen, bed linen, uniforms, capes, tablecloths, napkins, robes, pillow covers, and light dry cleaning depending on your plan. Contact us if you have specific linen types to confirm eligibility before subscribing.

Light dry cleaning is included in Growth and Enterprise plans. Flex and Essential plans focus on standard commercial laundering. Contact us to discuss specific dry cleaning requirements.

We use commercial-grade, high-temperature laundering processes appropriate for each linen type. For medical and childcare clients, our processes meet the relevant hygiene standards. We can provide detailed process documentation for compliance purposes on request.

There is no minimum contract length. You can cancel anytime with 30 days notice. We believe in earning your business every month — not locking you in.

Monthly subscription billing is processed securely via Stripe. Your plan renews automatically on your billing date. You can access all invoices, payment history, and manage your billing details via your customer portal.

All listed prices are in AUD and exclude GST. GST (10%) is applied at checkout and is clearly shown on every invoice.

If you occasionally exceed your plan volume, overage charges apply at a per-kg rate communicated at signup. If you consistently exceed your limits, we recommend upgrading your plan. You can upgrade at any time via your customer portal.

Yes. You can pause your subscription for up to 4 weeks per year via your customer portal. Billing is paused during this period and your scheduled pickups are suspended.

Log in to your customer portal and visit the Billing section to view available plans and upgrade options. Changes take effect from the next billing cycle. You can also contact our team directly for personalised assistance.

No. There are no setup fees on any plan. You simply subscribe and we organise the rest, including scheduling your first pickup.

Once you subscribe, we set up your recurring pickup schedule based on your preferred days and time window. You can also request extra pickups or reschedule existing ones via your online portal at any time.

You can reschedule pickups via your online portal up to 24 hours before the scheduled time. For urgent changes, contact our team directly by phone or email.

If you miss a scheduled pickup, contact us and we will arrange the next available pickup slot. Missed pickups do not roll over but our team will do our best to accommodate you on the next available route.

No sorting required. Place your linen in the supplied collection bags and our driver will handle the rest. We provide collection bags for all plans. Separate heavily soiled items where practical.

Processed linen is returned neatly folded and packaged in clean plastic bags, labelled by type. Bed linen, towels, and uniforms are packaged separately for easy sorting on your end.

Our drivers will deliver to your nominated access point at ground level. For buildings with specific access requirements, please advise us at signup so we can make arrangements with your route driver.

Your customer portal lets you view and manage pickup schedules, request extra pickups, access invoice and payment history, manage team user access, update billing and payment details, and view usage reports (Growth and Enterprise plans).

Yes. Essential plans include up to 2 locations, Growth plans up to 4 locations. Enterprise plans support unlimited locations with custom routing and consolidated billing across all sites.

Growth plans include team access for up to 3 users. Enterprise plans include unlimited team users. Flex and Essential plans are single-user. Contact us if you need multi-user access on a lower plan.

Visit app.sydneycommerciallaundry.com.au and log in with the email and password used at signup. If you have forgotten your password, use the "Forgot password" link on the login page.

You can cancel your subscription at any time via the Billing section of your customer portal. Cancellations require 30 days notice. Your service continues until the end of the notice period.