Privacy Policy

1. About this policy

Sydney Commercial Laundry Pty Ltd (“we”, “us”, “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information we collect

We may collect the following personal information:

• Name, email address, phone number, and business name
• Billing address and payment information (processed securely via Stripe)
• Service location addresses and access notes
• Account credentials (passwords are hashed and never stored in plain text)
• Correspondence and support ticket content
• Usage data and analytics from our web portal

3. How we use your information

We use your information to:

• Provide and manage your laundry subscription service
• Process payments and send invoices
• Schedule pickups and deliveries at your nominated locations
• Respond to enquiries and support requests
• Send transactional emails (account activity, payment confirmations, service alerts)
• Improve our services and website
• Comply with legal obligations

4. Sharing your information

We do not sell your personal information. We may share it with trusted third-party service providers who assist us in operating our business, including:

• Stripe — payment processing (subject to Stripe's Privacy Policy)
• Supabase — database and authentication hosting
• Resend — transactional email delivery
• Vercel — web hosting infrastructure

All third parties are required to handle your data securely and only for the purposes we specify.

5. Data retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymise your data within 90 days, unless we are legally required to retain it for longer.

6. Security

We use industry-standard security measures to protect your personal information, including encryption in transit (TLS), encrypted storage, and access controls. Payment data is handled entirely by Stripe and is never stored on our servers.

7. Your rights

Under the Australian Privacy Principles, you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us at info@sydneycommerciallaundry.com.au. We will respond within 30 days.

8. Cookies

Our website uses cookies and similar technologies for authentication and analytics. You can control cookies through your browser settings, though disabling them may affect portal functionality.

9. Changes to this policy

We may update this policy from time to time. We will notify active subscribers of material changes by email. Continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact us

For privacy-related queries or complaints, contact us at: